Refund policy

Returns
We offer a 14-day return policy. You have 14 days from the date of receipt to request a return.
To qualify for a return, your item must be in its original condition - unused, with tags, and in its original packaging.
Additionally, you will need to provide your order number or proof of purchase.
To initiate a return, please contact us at kathorganic.usa@gmail.com.

If your return is approved we will provide you with a return shipping label and instructions on how to send your package. Returned items will not be accepted without prior authorization.
For any return inquiries, please feel free to contact us at kathorganic.usa@gmail.com

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and resolve it quickly.

Exceptions
⁃ If an incorrect address is provided, a $8 reshipping fee will apply.
- For stolen packages that have been marked as delivered, a claim and investigation must be initiated with USPS or UPS.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges
The quickest way to ensure you receive your desired item is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return. If the refund is approved, it will be processed to your original method of payment. Please note that it may take some time for your bank or credit card company to process and send the refund.